Return Policy
Return Policy
We Want You to Love Your Purchase
At **Boutique Charleston**, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.
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Return Period
You may return eligible items **within 30 days of receiving your order**.
To be eligible for a return, the item must:
* Be **unused and in original condition**
* Include **all original packaging**
* Not be **damaged or altered after delivery**
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Non-Returnable Items
For hygiene reasons, the following items cannot be returned once opened:
* Underwear
* Lingerie
* Personal care products
If an item arrives **damaged or defective**, please contact us immediately so we can resolve the issue.
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Return Shipping Costs
If a return is requested due to:
* Change of mind
* Wrong size selected
* Wrong colour selected
The customer is responsible for return shipping costs.
If the return is due to:
* A damaged item
* A defective product
* An incorrect item sent by us
We will **cover the replacement or refund**.
--- How to Start a Return
To initiate a return, please contact us by email.
📧 Email: info@boutique-charleston.com
Please include:
* Order number
* Reason for return
* Photo of the item (if damaged)
* Your full name
* Shipping address
Our support team will respond with the **return instructions**.
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Refunds
Once we receive and inspect the returned item, we will notify you regarding the **status of your refund**.
If approved, your refund will be processed to your **original payment method**.
Refunds are typically issued within **7–14 business days**.
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Order Cancellation
Orders are processed quickly to ensure **fast delivery**.
If your order has already been **shipped, cancellation is no longer possible**.
In that case, please wait until the item arrives and **initiate a return**.
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Contact
If you have any questions about our return policy, please contact us:
Boutique Charleston
15442 Ventura Blvd ste 201 1988
91403
📧 Email: info@boutique-charleston.com
📞 Phone: +18182304115
Last updated: 12-03-2026