Frequently Asked Questions

We provide a detailed size chart on every product page to help you find the best fit. You can find it just below the size selector. If you are between two sizes, we recommend choosing the larger size for a more comfortable fit. If you have any questions about sizing, our customer support team will be happy to assist you.

We aim to work with suppliers who value quality craftsmanship and responsible sourcing. Each item in our collection is carefully selected with attention to quality, comfort, and durability.

Yes, we do our best to restock popular items whenever possible. However, some pieces are part of limited collections and may not return. To stay informed about restocks and new arrivals, we recommend subscribing to our newsletter.

Yes, we offer gift cards. They are a great way to let someone choose their favorite pieces from our collection.

We are happy to offer free standard shipping on all orders within the United States. There is no minimum purchase required and no hidden shipping fees.

Orders are typically processed within 1–3 business days.

Once your order has been shipped, you will receive an email with your tracking information. Tracking updates usually become available within 24–72 hours after dispatch.

You can click here to track your order.

Changed your mind? No problem.

You may return eligible items within 30 days of receiving your order. To qualify for a return, the item must be unused, in its original condition, and include all original packaging.

For hygiene reasons, underwear, lingerie, and personal care products cannot be returned once opened.

For more details on our return and refund process, visit our Return Policy.

We offer a 30-day return period starting from the day your order is delivered.

Unfortunately, we are unable to accept returns outside of this period.

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, refunds are typically processed within 7–14 business days to your original payment method.

If you have any questions, please email us at info@boutique-charleston.com.

We offer a range of secure and convenient payment methods to make your shopping experience seamless. Here’s what we currently accept:

• Credit or Debit Cards: Visa, Mastercard, and American Express.
• PayPal: For added convenience and security, you can use your PayPal account to complete your purchase.
• Mobile Payment Services: Apple Pay, Shop Pay, and Google Pay for a quick and easy checkout.
• Gift Cards or Store Credit: You can use these toward your purchase if available.

If you have any questions, our customer support team is happy to help.

Contact: info@boutique-charleston.com

Or click here to use the contact form.

We aim to respond to all customer inquiries within 24 hours. During busy periods, it may take up to 48 hours.

If you are interested in career opportunities with Boutique Charleston, please contact us at careers@boutique-charleston.com.

No, Boutique Charleston operates exclusively online. We do not have a physical retail location.